User Profile & Account Security

Profile Management

To access your profile from a workspace:

1. Click your name/avatar at the bottom of the side navigation.

2. Click View Profile.

3. Select Profile in the left side menu from your Organization's Home page.

Updating your profile

1. On your profile page, click Edit to update your personal details.

2. You can modify your Name, interface Language, and Timezone.

Changing your Email address:

1. Click Change Email.

2. Enter your new email address and account password. Click on Change.

3. A verification link will be sent to your new email.

4. Click the link to confirm the change.

Security

Updating your password

1. Go to the Security page from the left-side menu.

2. Enter your Current Password, New Password, and re-enter the New Password under Confirm Password.

3. Check the "Logout from all other devices" option to delete all your active sessions.

   1. Only active sessions linked to registered email and current organization will be logged out.

   2. If you have active sessions from same email address but a different organization they will not be logged out.

4. Click Update.

Multi - Factor Authentication (MFA)

Enabling MFA

1. Navigate to Multi-Factor Authentication in the left-side menu.

2. Click Enable MFA.

3. By default, Email OTP will be enabled and set as your primary MFA method. Read more about Email OTP in the next section.

Types of MFA

Email OTP

1. When Email OTP MFA is enabled, a One-Time Password (OTP) will be sent to your email during login.

2. Enter that OTP to login to your account successfully.

Time-Based One-Time Password (TOTP)

To use TOTP for Multi-Factor Authentication (MFA), follow these steps:

1. Click Setup Now under OTP Authenticator.

2. Configure your Authenticator:

   1. Open an authenticator app on your mobile device (e.g., Google Authenticator) and scan the QR code displayed in your account. — OR —

   2. Open a password manager (e.g., LastPass), click the eye icon to reveal the Secret Key, and manually enter it as the TOTP secret key in your password manager.

3. Enter the OTP generated by the authenticator app to complete the setup.

Optionally, you can now set TOTP as your primary authentication method by clicking Make Primary.

MFA recovery codes

1. If you lose access to your device or email, recovery codes can help you log in.

2. Click Generate Recovery Codes and store them securely.

3. If necessary, click Generate new Codes to replace old codes with new ones.

Disabling MFA

1. Toggle MFA from Enabled to Disabled to disable MFA.

2. Enter the MFA OTP generated from your primary MFA method (Email OTP or TOTP) to disable MFA on your account.